Congratulations to the First Class of LiFE Academy!
It’s our great pleasure and pride to finally introduce everyone to our brand new to LiFE Academy recruits. 14 extraordinary LiFErs have been nominated by their team leaders and senior managers in Lettings, Property Management and Client Accounts as the rising stars of LiFE, whom, are making a tremendous positive influence within the company.
The purpose behind LiFE Academy is to integrate the current set of LiFE customer experience standards and improve on them, thereby re-enforcing our company culture, values and mission. Our current standards in customer experience stem from our NF0PP trained and qualified staff, both internally and externally.
By providing internal and external LiFErs the same level of training, all our clients, vendors and investors, tenants and buyers can ensure the same level of professionalism, wealth of knowledge, personalisation and exceptional customer care is delivered throughout their journey with LiFE in every department. This is why we are known for obtaining long lasting relationships with our clients.
We’re also achieving success by cross-training within different departments, improving staff retention and recruitment through constant staff engagement and bettering our standards, something we constantly strive for.
As a company we stand by six core values:
It’s these values which feed into our NF0PP qualified staff and customer care. LiFE Academy is about recognising these sets of values in our staff, and rewarding them for exceeding expectations of our customers and partners by maintaining our vision, knowledge and communication on daily basis.
“Setting up the LiFE Academy was a no-brainer. We might be an award winning estate agency that has enjoyed the success of seeing our business grow year on year but we are a business that recognises that we simply need to get better. We employ ambitious talent that make our business what it is. Why would we not ask them to help shape our future? I’m really excited to see what ideas the guys come up with as we go on this exciting adventure…..of good to great!” said Nigel Carter, LiFE Residential Director
Well done LiFE Academy class 2018, our directors are extremely proud of you!