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We’re Considered To Be Part Of Our Clients Family

Tags: property / Lettings

Published on: April 29, 2019, 11:01 a.m.
Updated on: Oct. 30, 2019, 11:09 a.m.

Adding value to our customers lives has always been our main focus. After all, either by renting their home, or purchasing a new one, they are taking one of the most important decisions in their lifetimes. 

From our dedication to delivering exceptional customer care through NFoPP trained staff,  to purposely locating our 13 London offices on-site, LiFE Residential is with you for life. So much so that some of our clients, such as Ann Negann, a current landlord, has become part of LiFE’s family for over 20 years.

Ms Ng says LiFE story started with seeing us on-site one of the buildings, where her family had property. 

“LiFE were located on-site where we had properties, which was the key USP; they could prioritise letting and managing our properties as well as being able to conveniently look after our tenants,”  says Ms Ng. 

Encouraged by her family to follow in their property investment footsteps, Ms Negann followed their recommendation to look into what they thought to be a model agency to look after her property. 

“They communicate well and actually care about you as a customer, how they manage your property, and they want to secure the best possible tenant for you whilst also meeting the needs and requirements of that tenant.” 

Being located on-site offers more than just efficient service - relationships between our staff and our clients blossom. Property Consultant Ralph Rampersaud continue to help Ms Ng and her family manage several  properties in central London, and have done so for the past 20 years.

“They continue to impress us with their excellent customer service, wealth of knowledge, professionalism and extensive joined-up property management service, from working with reputable contractors (e.g. electricians and plumbers) to working closely with their colleagues,” 

She adds:

“Ralph has always been consistently excellent and we are extremely loyal to him.”

We really value the commitment and support our clients have for the company, which is why we are happy to know we're not just your estate agent. We’re your family, and we’re with you for LiFE.

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