Fees and Charges

Under our comprehensive Premium Management Service we include all of the following within our commission rate of 18% (21.6% incl VAT.)

We offer a straightforward and transparent commission structure which allows our Landlords to spread the payment of our commission over the duration of the tenancy. Unlike most agents our commission is deducted from the rent so that our Landlords start receiving an income for their property as soon as the tenant moves in. Rest assured, as a member of The Property Ombudsman (TPO) for lettings we subscribe to TPO’s Codes of Practice. This Government approved independent redress scheme gives consumers additional protection beyond that required by law.

Our clients and customers have peace of mind that there is free and fair redress available in the unlikely event of an unresolved dispute involving our agency. As regulated members of ARLA and RICS this means that any monies we hold on your behalf is insured. This gives you peace of mind and financial protection that your money will always be safe in our hands under the RICS Client Money Protection Scheme. For a copy of our RICS Client Money Scheme certificate, please click here.

Arranging day to day maintenance and repairs is included within the management fee. For any major repairs and refurbishment works, where the cost exceeds £350, we apply a 10% (12% incl VAT) administration and project management fee. If we are arranging extensive improvements on a property, where work exceeds £2,500, then we will look to agree a project management fee for organising the work, which will be up to a maximum of 20% (24% incl VAT) of the invoice.

In addition to our Premium Management service we also offer an all inclusive Full Management service at 16% (19.2% incl VAT) and a Rent Management service which is charged at 11% (13.2% incl VAT) as detailed above. By choosing either of these services the following additional charges will apply:

Professional Inventory Report
Upon your instruction we will arrange for an inventory clerk to prepare an inventory for your property. The cost of the inventory will vary from £114 to £276 depending on the size of the property and the level of furnishing.

Check-in and Check-out
There will be a charge from £156 for an independent inventory clerk to meet your Tenant and carry out a check-in report at the commencement of the tenancy and a contribution from £156 towards the clerk checking the property at the end of the tenancy.

International Bank Transfer Fee
When we are instructed to transfer funds overseas there will be a charge of £30.

Non-Scheduled Attendance at Property Fee
When we are required to attend the property outside the terms of our contractual obligations, including attending for deliveries or waiting for contractors, there is a charge of £72 for the first hour and £36 for any additional hours.

Electrical Installation Condition Report
Upon your instruction we will arrange for an electrician to visit your property and carry out the relevant safety checks. The cost of the report varies depending on the size of the property and starting at £240.

Energy Performance Certificate
Upon your instruction we will arrange for an energy assessor to visit the property, assess the energy rating and issue the certificate at a cost of £144.

Gas Safety Certificate
Upon your instruction we will arrange for a registered engineer to visit your property and carry out the relevant safety checks before issuing the certificate which will cost £102. A boiler service and gas safety certificate is a minimum of £190.

Carbon Monoxide Alarm
Upon your instruction we will arrange for Installation of a CO alarm for £60 for the first alarm and £30 per additional alarm, or installed at the same time as the GSC for £136.

Legionella’s Risk Assessment for £102 – Upon your instruction we will arrange for a Legionalla’s Risk Assessment to be carried out.

Property Licence Application Service
Should you require a licence for your property we are able to help with the application from £375.

Early Surrender of Tenancy Fee
If you agree to a request to end the Tenancy early in order for one or more but not all Tenants to be replaced, we will advise on the most appropriate legal documentation at the time. An administration charge of £300 will be charged.

Where we are required to deduct basic rate tax and account to HMRC for any landlords who live outside the UK, as we have not received an exemption certificate from HMRC. We will charge £60 for every quarter we provide this service.

In addition to our all inclusive services and costs as detailed above we also offer a Full Management service at 15% (18% incl VAT) and a Rent Management service at 10% (12% incl VAT). By choosing either of these services the following fees will apply in addition to the above:

New Tenancy Administration Fee
A fee of £480 is paid to draw up the tenancy agreement, collect references on the new tenant, protect the security deposit with a government-authorised scheme and provide the tenant(s) with a Deposit Certificate and Prescribed Information.

Renewal Fee
A fee of £240 is paid in order to negotiate contracts, amend and update terms, arrange a further tenancy and re-register the security deposit with a government-authorised scheme. We provide the tenant(s) with a Deposit Certificate and Prescribed Information within 30 days of the start of the tenancy.

A Rent Review Fee of £150 will be paid when we are required to serve a Section 13 notice to review the rent during a Periodic tenancy.

Where no check-in is requested and we are asked to test the smoke and CO alarms on the start day of the Tenancy a fee of £78 will be payable for this service.

All prices include VAT